Refund policy

Each item is made to order specifically for you. Because of this, we do not accept returns or exchanges for size, fit, or change of mind.

We encourage you to carefully review product details and the size guide image included in the product gallery before placing your order.

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Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, please contact us within 14 days of receiving your order at hello@toiactive.com.

Please include:

• your order number

• photos of the issue

We will review your request and offer a replacement or refund if the issue is confirmed.

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We only accept returns or refunds in the following cases:

• the item arrives damaged

• there is a printing error

• you receive the wrong item

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If your order is shipped to the European Union, you may have the right to cancel your order within 14 days of delivery in accordance with EU consumer protection laws. However, this right does not apply to:

• Custom-made or made-to-order goods where production has already begun
• Digital products (such as PDF guides) once downloading has started, provided you gave consent to waive your right of withdrawal before purchase

To exercise your right of withdrawal, you can submit a return request directly via your account at Request a Return.

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If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since approval, please contact us at hello@toiactive.com.

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Product Warranty (EU Customers)

This warranty applies to all physical products sold in our store.

All products are covered by a 2-year legal warranty in the European Union and Northern Ireland in accordance with Directive 1999/44/EC.

This warranty covers manufacturing defects in materials or workmanship.

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For any questions regarding returns or orders, please contact:

hello@toiactive.com