Shipping policy

All products from TOI ACTIVE are made to order and fulfilled by our global production partners.

Because each item is produced specifically for you, please allow a short processing time before shipping.

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All orders are processed within 2–5 business days.

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After production, estimated delivery times are:

• Europe: 4–10 business days

• United States: 5–12 business days

• International: 7–15 business days

Delivery times may vary depending on destination, local customs, and seasonal demand.

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Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery.

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International orders may be subject to customs fees or delays depending on the destination country. These charges are not included in our prices and are the responsibility of the customer.

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Because orders are processed quickly, we cannot guarantee changes or cancellations once an order has been placed.