Terms of service

Welcome to TOI ACTIVE!

The terms “we”, “us”, and “our” refer to TOI ACTIVE. TOI ACTIVE operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) in order to provide you, the customer, with a curated shopping experience.

TOI ACTIVE is powered by Shopify, which enables us to provide the Services to you.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

Please read these Terms carefully, as they include important information about your rights and responsibilities.

If you do not agree, you should not use our Services.

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You must be at least the age of majority in your country or region to use this website.

You agree that all information you provide (email, shipping, billing, etc.) is accurate and complete.

You are responsible for maintaining the confidentiality of your account and activity.

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We aim to display product images and descriptions as accurately as possible. However, colors and appearance may vary depending on your screen settings.

All products are made to order and fulfilled by third-party print providers. We do not guarantee that products will look exactly as displayed on your device.

We reserve the right to change or discontinue products at any time.

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When you place an order, you are making an offer to purchase.

We reserve the right to accept or decline any order at our discretion.

An order is only confirmed once payment has been processed.

Please review your order carefully, as changes or cancellations may not always be possible once production has started.

All purchases are subject to our Refund Policy.

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All prices are subject to change without notice.

The price charged will be the price shown at checkout.

Prices do not include taxes, customs duties, or import fees unless stated otherwise.

You agree to provide accurate payment and billing information and authorize us to charge your selected payment method.

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All products are made to order and fulfilled through Printify’s global network of print providers.

Shipping and delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by carriers, customs, or external factors.

Once the order has been handed to the shipping carrier, responsibility for the shipment transfers to the customer.

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All content on this website, including designs, logos, images, and branding, is owned by TOI ACTIVE or its licensors and protected by intellectual property laws.

You may not copy, reproduce, or use any content without written permission.

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We may use third-party services (such as payment processors, Printify, or apps).

We are not responsible for third-party websites or services and encourage you to review their policies separately.

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TOI ACTIVE is powered by Shopify.

However, all purchases are made directly with TOI ACTIVE.

Shopify is not responsible for any claims, damages, or issues related to your purchase.

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Your personal data is handled in accordance with our Privacy Policy, which can be viewed on our website.

By using our Services, you agree to the collection and use of your information as described there.

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If you submit ideas, suggestions, or feedback, you agree that we may use them without restriction or compensation.

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You may not use our website for unlawful purposes or to violate any laws.

You agree not to:

• misuse or hack the website

• copy or resell content

• use bots or scraping tools

• interfere with website functionality

We may terminate access if these rules are violated.

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All services and products are provided “as is” and “as available”.

We do not guarantee uninterrupted or error-free service.

TOI ACTIVE is not liable for indirect, incidental, or consequential damages related to use of our services or products.

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All items are made to order.

We do not accept returns or exchanges for size, fit, or change of mind.

We only offer replacements or refunds in cases of:

• damaged items

• printing errors

• incorrect items received

Claims must be submitted within 7 days of delivery with photo evidence.

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These Terms are governed by the laws applicable in the jurisdiction where TOI ACTIVE is registered, unless otherwise required by local consumer law.

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For any questions, contact us at:

hello@toiactive.com