FAQ

What makes each product unique?

Each design is originally created by TOI ACTIVE and inspired by movement — from calisthenics, skating, and street performance. This piece is part of a limited visual story.

How long does shipping take?

Orders are typically produced and delivered within 5–10 business days, depending on your location.

Can I return or exchange my order?

As each item is made to order, we do not accept returns or exchanges for size or change of mind.

We offer replacements only if:
• your item arrives damaged
• there is a printing error
• you receive the wrong product

How do I choose the right size?

Each product includes a size guide image in the product gallery to help you choose the right size.

How are the products made?

All items are printed on demand using high-quality production partners, reducing waste and ensuring each piece is made specifically for you.

How should I care for my item?

Wash cold (max 30°C), inside out if possible.
Do not bleach. Tumble dry low or air dry.

Will I receive tracking?

Yes. You’ll receive a tracking link by email once your order ships.

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Need more help?

Contact us at hello@toiactive.com
We reply within 24–48 hours.

Prefer WhatsApp? You can also message us at +852 6895 7422